General Terms and Conditions of Use




These general conditions of use are concluded between:

- the website manager, hereinafter referred to as "Blokondes",

- any person wishing to access the site and its services, hereinafter referred to as "the Purchaser".


Article 1 - Principles

The purpose of these general Terms and Conditions of Use is to provide a legal framework for the use of the Blokondes website and its services.

The website is a service of:

- The Blokondes sole proprietorship

- Address:  94 rue de Lausanne 1202 Geneve, Switzerland

- URL address of the site:

- e-mail:

- telephone number: 0041.22.900.1889


The general Terms and Conditions of Use must be accepted by any Purchaser, and access to the site implies acceptance of these terms and conditions.

Article 2 - Evolution and duration of the GCU

These general Terms and Conditions of Use are concluded for an indefinite period of time.

The Blokondes website reserves the right to modify the clauses of these general conditions of use at any time and without justification.

Article 3 - Guarantee

The Purchaser is encouraged to inspect the delivered goods as soon as possible in order to detect any obvious material and/or manufacturing defects, including damage due to transport, and to report them immediately to Blokondes by e-mail at

Defects that have not been detected during an appropriate inspection and that only appear later should also be reported as soon as possible after their discovery. The goods are considered accepted if the Purchaser does not inspect them or if the Purchaser does not report defects immediately.

For any merchandise returned due to manufacturing defects, Blokondes will replace it provided this product still exists in our catalogue.  Depending on the availability of the goods in our warehouse, Blokondes will ship the replacement goods within 5 working days.  In the event that the merchandise is no longer in our catalogue, a refund will be granted. 

Article 4 - Order

All prices on the website are indicated excluding VAT.  Before confirming the order, the applicable VAT rate will be displayed as well as the shipping costs.  Please note that for orders delivered to Switzerland, the Purchaser is responsible for any customs duty and VAT payments.

All goods remain the property of Blokondes until payment is received in full.

Payment can be made by Paypal or bank transfer.  There will also soon be the possibility to pay by credit card.

Article 5 - Delivery

Upon receipt of the order and payment, the goods will be shipped, depending on availability in our warehouse.  For any goods that are not available, the Purchaser has the possibility to cancel the order.  For all goods which are to be made to measure, the withdrawal period for an order is 2 working days.

Packages are generally dispatched within 2 working days after receipt of payment and are shipped by post in first class. Vacation periods or labour disputes can cause additional delays. If the Purchaser prefers delivery by courrier or Recorded Delivery, an additional cost will apply. Whatever the shipping choice, Blokondes will provide a link to track the package online.

Shipping costs include handling and packaging costs as well as postage. Handling fees are fixed, while shipping fees vary according to the total weight of the shipment. Blokondes recommends that the Purchaser group items together in a single order. Blokondes cannot group two separate orders placed separately, and shipping charges will apply to each of them.

Article 6 - Returns

Due to the sensitivity of some people to chemicals, no perfume or odour must be detectable on the returned merchandise. 

If the merchandise and packaging are not received in the same condition as when sent to the Purchaser, Blokondes will return the merchandise to the customer, with the cost of the return shipping being borne by the Purchaser.

Any Purchaser who may be sensitive to the fabric or any of the products used in the manufacturing process should contact Blokondes to ensure that the material is suitable before making a purchase. In case of doubt, Blokondes will endeavour to provide a sample of the material before purchase.

Returns are subject to a 20% restocking fee.

Products cut to measure or manufactured especially for a particular request cannot be refunded or replaced, except if they are defective or unfit for their intended use.

Canopies: Blokondes does not accept canopy returns except in the unlikely event that the Purchaser can prove the existence of a proven manufacturing defect.

Article 7 - Protection of personal data

Please refer to the Blokondes Privacy Policy on the Blokondes home page.

Article 8 - Cookies

The Blokondes website can automatically collect standard information. All information collected indirectly will only be used to track the volume, type and configuration of traffic using this site, to develop its design and layout and for other administrative and planning purposes and more generally to improve the service offered by Blokondes.

Article 9 - Applicable law

These general Terms and Conditions of Use are subject to the application of Swiss law.