Shipments and Returns
Packages are generally dispatched within 2 working days after receipt of payment and are shipped via first-class post. Holiday periods, or industrial disputes may cause additional delays. If you prefer delivery by courrier or special delivery with required signature, an additional cost will be applied. Whichever shipment choice you make, we will provide you with a link to track your package online if appropriate.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them.
For the moment, for all shipments sent to Switzerland, the Purchaser is responsible for the payment of VAT and all custom duties. As soon as possible, Blokondes will start to hold some stock in a warehouse in Vernier, Geneva.
Availability of goods can vary from day to day. Where an order has been placed and the goods are not in stock, the Purchaser will be notified within two working days and advised of stock availability dates. If the Purchaser then wishes to cancel the order, Blokondes will refund the payment within 2 working days.
We recommend that customers check sizes carefully against the size chart before ordering.
Returns are subject to a 20% restocking fee.
Any Purchaser who may be sensitive to the material fabric or any of the products used in the manufacturing process should contact Blokondes in order to satisfy themselves that the material is appropriate before making a purchase. If in doubt Blokondes will endeavor to provide a sample of the material where appropriate prior to purchase.
Products cut to size or made especially for a particular or bespoke request cannot be refunded or replaced, unless proven to be defective or not fit for purpose when received.
Canopies: We do not accept returns for canopies unless in the unlikely event that the customer can prove there is a proven manufacturing defect.
The Purchaser is responsible for the cost of returning the goods.
The limit for returns is 7 days after order, or in line with Internet Commerce trading Laws 'cooling off' period.
Swiss Law will apply at all times and to the absolute exclusion of any local, state, federal or national statutes, laws or regulations applicable in the purchaser's country of residence or the destination country to which the goods were consigned. Goods returned due to manufacturing defects will be replaced with those of the same size. Blokondes will pay freight charges for replacement goods supplied under this warranty.